Office 365 Multi-Factor Authentication (MFA) - End User Setup Guide


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Office 365 Multi-factor Authentication (MFA) - End User Setup Guide

Overview

If you have been directed here for help, it means Dynamic Computing will be enabling MFA for your company.  MFA improves security by pairing your Office 365 account with a secondary authentication method.  Once setup, you will be able to approve or deny attempts to access your account.

 

There is more than one way to setup MFA, but we recommend you follow the guidelines below.  These steps assume you have a smart phone (iOS or Android) that you will use to Approve or Deny MFA requests.

 We recommend the use of the Microsoft Authenticator App for situations where you need to authenticate and cannot receive a text message (think an airplane where you have wireless internet but no cellular service)

In short, the below steps outlines the process:

  1. Install the Microsoft Authenticator App on your mobile phone
  2. Configure your Office 365 account to use the mobile app on your phone
  3. Dynamic Computing Enables MFA for your account
  4. Reconfigure computers and devices if necessary

Each of the above steps is outlined below in more detail.  At any point, if you have questions or encounter problems, please get help from your office administrator or open a ticket directly with Dynamic Computing for assistance.  

            To open a ticket with Dynamic Computing:

                         E-mail: service@dyncomputing.com

                        Phone: 206-284-6200

 

Step 1 Details: Install the Microsoft Authenticator App on your mobile phone:

This app is available in the Apple App Store and Google Play. You can find it by searching for “Microsoft Authenticator” directly on your phone.  The icon should look like what you see to the left above this text

Step 2 Details: Configure your Office 365 account to use the mobile app on your phone:

 

 

Step 3 Details:   Dynamic Computing Enforces MFA for your account:

Step 4 Details: Reconfigure computers and devices if necessary:

Computer:   Any program on your computer that accesses Office 365 may prompt you to re-authenticate your account.  Most users will see this in Microsoft Outlook  but you may be prompted additional times for other programs such as Skype or One Drive if these have been configured.  Complete the authentication wizard and MFA challenge once and you should not be asked again unless you change your password.

 

Mobile:  Steps and compatibility may be different depending on your specific mobile device.  In most cases, you will either receive a prompt on next use or you will need to remove your office 365 account and re-add it.

If you run into problems, you can attempt the following self-help troubleshooting steps.  If these do not solve your problem, please reach out for help.

 



The Support Team
Dynamic Computing, Inc.

1011 Western Avenue, Suite 920 | Seattle, Washington 98104
Main: (206) 284·6200 | Toll Free: (855) 284·6200
service@dyncomputing.com


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Article ID: 1338
Created: December 13, 2018
Last Updated: September 13, 2022
Author: administrator

Online URL: https://kb.dyncomputing.com/article.php?id=1338